Verticals
Solutions for Federal Government
Collaboration across agency boundaries provides a seamless user experience
For most Americans, the improved interaction they are experiencing when dealing with private business has become the de facto standard for customer service. What many do not realize however, is that behind this much improved interaction sits a host of new technologies that when unified, make the customer experience significantly richer. Advances in technologies such as Collaboration, Mobility and Virtualization are making it possible to provide a seamless user experience. This same level of customer service is now expected from our Government Agencies.
Worldwide, people can connect via the phone or web to an enterprise without knowing the specifics about the company and still easily obtain the information they seek. For this information flow to happen, that enterprise has torn down the individual silos that previously existed within its many departments and unified its workflow and communications across the company as a whole. It is far easier to unify the silos that have evolved within a single enterprise than to do the same for the many autonomously run Government Agencies. However, the advancements in Virtualization and Interoperability have made Unified Communications within and between Government Agencies and constituencies a reality.
Today, Government Agencies clearly recognize the benefits of taking a unified approach to communications and information management and are moving steadily in this direction. Collaboration across agency boundaries has proven to increase worker productivity, which in turn, improves citizen satisfaction. Wireless networking has brought about remarkable new technologies which offer benefits that never before could have been achieved. And advances in Mobility have allowed Government workers to bring their cell phones to work and interconnect them to their IP desk phones, making them available anytime and anywhere.
LEVERAGE has been instrumental in the planning and implementation of these new and exciting technologies within our agency customer base. We have stood side-by-side our agency customers, making sure our pragmatic approach has consistently shown measurable improvements every step of the way. This repeatable and proven implementation plan has worked successfully with every Government Agency we have engaged. Our agency customer examples include:
- Department of Defense
- Department of Homeland Security
- Veteran’s Administration
- NASA
- National Park Service
- Public Health Organizations
- Department of Energy
LEVERAGE solution implementations focus on three specific areas of unification. Utilizing our LEVERAGE Integration Model™, we have successfully blended proven technology from key providers such as Cisco, EMC and AeroScout to generate purposeful unified solutions that fit each agency’s specific needs. The result of this blending is the positive evolution of the pre-existing silos into a cooperative and secure communication and information sharing network that improves productivity, reduces error and lowers costs.
Our unified implementations focus on:
- Modernizing IT infrastructure within the Data Center
- Improving Communication and Collaboration across agency boundaries
- Maintaining Proactive Physical and Information Security
Staff Augmentation
LEVERAGE understands the difficulties associated with maintaining a high caliber fully-staffed IT organization. We offer an additional service to our government agency customers which allow them to extend support for their IT infrastructure on a moment’s notice. Our staff augmentation service is available to any agency needing assistance in obtaining skilled talent – either short or long term. We take pride in assessing the specific technical skills needed and matching them with our pool of highly qualified professionals.
